Beyond Language Support: Establishing Your Global Presence with Callnovo

Business globalization has been on the rise in the past years. For companies seeking global expansion, the number of companies that have successfully conquered the global market proves that extending services around the world is not out of reach. Global business expansion has significant challenges, one of which is communicating with customers who speak different languages. The variety of culture and time differences can also be an issue. In fact, some customers refuse to avail of products and services in other languages.

As more businesses extend their reach globally, support and services for diverse customers are becoming common ground.  Call centers are expected to offer multilingual support to remain competitive. Building your own multilingual call center can be costly. Because of this, outsourcing your services to Callnovo is a better option. Callnovo is an outsourcing contact center offering professional multilingual tech support and customer care that fits your business needs. With more than 20 supported languages, your business will be able to provide exemplary service to different countries around the world.

Providing globally competitive service is not easy. Even though globalization is gaining popularity, providing local services is still key in successfully establishing your business in other countries. Callnovo is the leading multilingual contact center that has extensive local services experience. Callnovo’s Inbound Call Center employs professional representatives that are fluent in various languages.

A lot of people think that language skills are enough for a call center to be successful. On the contrary, language skills are only one skill set needed for a multilingual contact center to be successful.  Inbound Call Center representatives are required to have an innate desire to help others and understand the culture of the customers they are serving. In Callnovo, agents are not only language experts as their local service experience equips them with enough knowledge to understand the culture of the country they are serving.

Culture is essential in terms of both the local culture of people and the corporate culture of the customer service team. A strong connection is crucial between those two.  For a call center to act as an extension of your business and brand, it is important that customer service representatives understand and embrace the culture as well as the values of your organization, and the people they are serving.

It is not advisable to fulfill your multilingual call center needs just from your home country; rather, you should consider employing agents from overseas to find sufficient language skills. Outsourcing your call center needs to a multilingual contact center saves you the time, resources, and effort that are required to build a call center team around the world. Callnovo has customer service representatives that are native speakers of over 20 languages. A partnership with such an established multilingual tech support and customer care expert will enable you to empower your business and brand image globally.

Outsourcing contact center companies with a multilingual capacity will allow your company to extend its sales and customer support services to a wider market. If you are struggling to establish connections with customers from other countries because of a language barrier, Callnovo will be here to help you.