The global market is
always evolving, growing and changing. In recent years the Philippines has
established itself as the premier service provider in outsourced call centers.
The reasons for this are plentiful and the quality of the call centers and the
employees themselves are second to none.
With such a boom in the
industry new call centers are springing up every day and will continue to do
so. If you're looking to outsource your companies call handling you may already
be looking specifically at a Filipino call center but how do you narrow it down
from there? What should you be looking for in a call center and what makes one
stand out above the rest?
Here are some helpful tips or questions that you can ask of potential service providers to check that they are the perfect fit.
A Western Workforce
One of the strongest
reasons that a Filipino call center is so good at looking after your businesses
inquiries and handling your customers is that they are more immersed in western
culture than some of the alternatives. English is used predominantly across all
media and so most Filipinos are brought up in the same pop culture and with the
same values as that of the west. This means they can relate and interact with
your customers on a much more personable and relatable level.
As with all things,
however, there are exceptions to this rule and if the call center is especially
rural or perhaps even on an island the workforce could be less familiar with
western culture. Not a negative thing in and of itself but if you are looking
for a call center that performs this is something to consider.
Filipino Accent
Another major reason that
Filipino call centers are so well received is the accent. It's an uncomfortable
truth that we are all more at ease with those that share an accent with us,
especially on the phone. The Filipino accent is a bit of a chameleon and
because English as a language is so ingrained in their education and upbringing
the pronunciation and use are far more naturalistic.
This is another factor to
consider when looking to employ an outsourced call center and asking whether
your prospective call center employs only local workers or those from abroad
too may be something to consider.
Cost
The obvious and foremost factor in
the explosion of the Philipines call center industry is that of cost; due
to a markedly reduced cost of living, they are able to run at a much more
economically inviting cost than their counterparts.
This means that you can
shop around for the most cost-effective solution for your needs. Keep in mind
that price won't always relate to the quality of service and due to the booming
industry some companies may charge a premium without having any extra resources
or training to warranty this.
Here at Callnovo, these
three factors are at the top of our priorities when employing, training and
costing our service. We take great pride on the standard we set for ourselves
and we're sure not to disappoint, contact us today for a free quote on
precisely how we can help grow and nurture your business and interests.
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